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This becomes necessary due to an excess of failed logins if the user has tried too many times to enter their password incorrectly. Browse Backgrounds. Search Purchase College Search. You can also remove the purchase. It should look something like this:. Did you mean:. You should now be able to access your Zoom account without any issues.


Password not working – Zoom Community.Account Locked Out • Campus Technology Services • Purchase College


If you have a mobile device, please make sure the password is updated on the device itself. You can also remove the purchase.

Be sure to use purchase. Also, make sure that any cached passwords in the mobile device browser are cleared out.

If you use the PurchaseWiFi network with your mobile device on campus, please update that with your current password. You can have the device forget the WiFi network and then re-add to do this.

If you have an off campus computer with Outlook configured for Purchase email, the home computer might still be pinging the Exchange server with an incorrect password.

Reconfigure the email client with your current password. There is a document on this Wiki called Configuring Outlook which provides instructions on how to do that. Check your on campus computer for cached passwords also see previous. Need Assistance? Click on the reset password link sent to your email to change your password. Your Zoom account will lock for 30 minutes after 7 failed attempts to log in. You can either wait for 30 minutes if you want to keep your password and try again, or you can reset it right away.

If you are just a typical user and have been locked out of Zoom, then all you need to do is reset your password. To get started, go to Zoom. You will be prompted to enter the email address that you used to create your Zoom account.

It should look something like this:. Check your email and open the email that you received from Zoom. The password reset link is only valid for 24 hours from the time it was emailed to you, so make sure you immediately reset the password once you receive the email. Enter your new secure password twice, based on the minimum requirements given on the screen, and click on Save. Once the password matches and satisfies the requirements, you will be taken to the next screen which will indicate that your password was successfully changed.

You should now be able to access your Zoom account without any issues. You may click on Go to My Meetings to continue using Zoom.


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