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Any results that have been reported for this kit will then be issued to the relevant email address. Please remember to check your junk folder. The above link is for PCR samples only. Yes, when registering your kit online you can select the option to add the swab time and date to your results report.

Your report will also include the test date and time. Yes you can choose to add your passport details when registering your kit after you take your swab.

This will ensure that your results certificate has your passport details included. On occasion the testing process can return an unclear result. This is exceptionally uncommon. If you carried out the test through through a Randox partner please communicate with them directly.

If you carried out the test through a purchase of a home sample collection kit online please contact our customer support team on should you require any further information on your unclear result.

Please visit booking. PHE have advised that fragments of inactive virus can be persistently detected by PCR in respiratory tract samples following infection, and for some time after a person has completed their isolation period and is no longer infectious. So an individual can test positive, however it is vital that this also be considered as a possible new infection.

The individual should immediately self-isolate in line with local authority stay at home guidance. We recommend contacting for assistance. Check my order is a helpful tool for customers whether home or abroad to have full details of orders.

By inputting the order number, email address and date of birth used when the original order was placed, you can access the following information;- Contents of the order.

You can view the status of your order by clicking here. Your booking reference number may also be found by clicking here. You can find out if your order is ready for collection by clicking here. Please type in the order number that you received through the order confirmation email from Randox health.

All 3 pieces of information are required. Please ensure the email address and date of birth are those provided when the order was originally placed. If the order number invalid image is showing this means that one of the three mandatory pieces of information you have provided is not the same as originally provided when the order was placed — please review the information provided and resubmit.

If your order has just been packed, please allow for business days before the allocated courier code can be used for tracking the order. The courier will also contact you via email email provided with the original order regarding delivery scheduling.

Where can I download the app? What type of phone do you need for the APP to work? What type of document is accepted by CertiFly app when registering? Any internationally recognised passport can be used for ID verification in app. Is any identity card suitable when registering? No, only your passport can be used as part of the registration process. Once the app is downloaded what next? What is a profile? How many profiles can be on 1 registered account? A total of 4 profiles can be on 1 account.

How do I register profiles? When do I do the lateral flow test? How do I do the lateral flow test? Refer to the instructions provided within the kit Please ensure you read and understand the instructions fully before taking the test Please do not dispense more than the recommended drops of solution in the specimen well.

What do I do after taking the lateral flow device? Results can only be viewed 15minutes POST sample addition in the specimen well of the lateral flow device. You will not receive a certificate if you do not follow the instructions on the App. Can I reuse the Lateral flow device? Each device is single use only.

How do I dispose of the lateral flow device? Where do I get the report? How long does it take to get the report? Does the report show date and time? Yes, Date and Time are on the Certificate. Can I download the report on to my phone or will it only be available within the app? Can I print off the report? Yes, PDF copy of the certificate can be printed from the email or exported from the App. Can I access my report offline. On the APP you can reset your password — please follow the instructions supplied.

It is asking me for my purchase order — what is this? Where is my URN on my lateral flow device? It is asking for my booking reference number – what is this? My result is positive , what do I do? You must self-isolate straight away. Please continue to follow your local government guidelines. My result is unclear — what do I do? My image wont upload onto the app — Why? Is this lateral flow device on the EUR approved list? Can I get a certificate to confirm the Lateral flow device is EU approved?

Can I use this lateral flow device for leaving the UK? Is this Lateral flow Report suitable for travel from the UK to other countries? Can I get a report from this lateral flow test in the UK? How accurate are lateral flow antigen tests?

When will my sample collection kit order arrive to me? We recommend you place your order well in advance of when you need it. What is my URN? How do I know if my PCR registration has been successful? How long does it take to receive my test results for my PCR test? I am flying to Japan, is the lateral flow or PCR pre-departure test suitable?

Do I need to prepare for my sample? At that time, you will be able to manage a full list of trusted logins. Health care providers will not be able to access your MyHealthNB account. We collect your personal information to confirm your identity as part of the account creation process.

We also use your personal information to provide you with technical support. We only collect personal information from you that is necessary for these services. Personal information is not disclosed to third parties without your consent, other than as permitted or required by law.

MyHealthNB and our partners do not sell, rent, or lease Personal information. QR codes are not made available to the general Internet, and QR code verifier applications do not and cannot download the QR code. Our Privacy Statement provides details about our privacy practices, you can also contact the Department of Health Chief Privacy Officer at: Cpobpvp gnb. The information within MyHealthNB will be accessible to those that need access to provide care to you, provide technical support or to support Public Health monitoring and follow-up during the COVID pandemic.

All staff members sign a confidentiality agreement and complete mandatory privacy awareness training at the time of hire, and periodically thereafter. You play a vital role in securing your username email address and password. Your username and password are the unique way for us to know that it is you accessing your online account.

Always create a complex password meeting the system requirements, that is meaningful to you, and is not known or easily guessed by others. Never share your password, write it down, or allow anyone else to observe you entering your password. Once your COVID test results and immunization information reach your device it is your responsibility to protect it. Here are a few steps we recommend:.

The security of your personal information is essential to our delivery of our websites. MyHealthNB uses industry standard security practices to protect your personal information from unauthorized access, use or disclosure. For example, your personal information is protected while it is in transit between your device and our server using security techniques such as encryption, safeguarding your personal information from being read or modified. Security and privacy are a top priority at MyHealthNB.

If you find that your account has been locked, it is in an effort to protect any sensitive data you may have on our websites. In order to keep your information secure, an account may be locked if there were too many failed login attempts or if we believe the security of your account may be at risk.

What type of question do you have? General Questions. What is MyHealthNB? Who can register for a MyHealthNB account? Do I need a Registration Code? For example, if you were vaccinated on June 22, , you would enter the Registration Code: IR Be sure to use a vaccination date that is at least 5 days old to ensure that your vaccination record has been processed and the date can be verified.

I am from out of country and do not have a Canadian Health Card number. Not at this time, but it will be considered in a future release.

You will need: your Canadian Health Card NB Medicare or other available to refer to when you register a unique personal email address you will use as your MyHealthNB account Username and that will be associated with your Health Card number.

For example, if the child was vaccinated on June 22, , you would enter the Registration Code: IR Be sure to use a vaccination date that is at least 5 days old to ensure that the vaccination record has been processed and the date can be verified.

If you have closed this screen, return to the registration page to begin again. Why am I receiving an error message based on my Postal Code? Where do I find the Medicare card information? Can I use my email address to create several accounts? Can I register using someone else’s email address? What is a Digital Health Identity? What is my Access Level and what does it mean? Go back to myhealth. To print, simply select the Print PDF button within the results area.

If you are trying to access your own document – If you receive an error message when trying to access your federal Proof document on MyHealthNB, please try again later. What can I manage in my account profile? Once logged in to your Account Profile, select Increase my access level. This will bring you to your Account Profile, where you can select Increase my access level.

How do I unlock my account? Your account may be locked if you made 5 attempts to log in that were not successful. How do I change my email address after I have activated my account? What do I do if I forget my password? This helps to reduce the potential spread of the virus and keeps the emergency department available for other emergencies.

These clinics help keep people who may be contagious away from other areas of hospitals or health services to minimise risk to other patients and staff. You can find a list of fever clinics in Queensland on the Queensland Government website.

The same rule applies to children, too. If your test result is positive, you will be advised to either isolate at home while you recover or be taken to hospital for treatment if necessary.

As part of contact tracing, public health officials will contact people that you have been in close contact with, which will include people at your workplace, or for your child, people at their school. People around you, for example those you live with and people you have been in contact with, do not need to self-quarantine while you are waiting for your test results.

Getting tested will help us find as many cases in the community as quickly as possible. Queensland was one of the first health jurisdictions in the world to have a reliable and accurate testing regime in place for COVID To account for this, if there are doubts about the accuracy of a particular test result, your doctor may ask you to be re-tested.

To monitor how effective and safe the tests are, the Therapeutic Goods Administration are receiving evidence regularly from people using the tests. As the situation develops, new types of tests might become available. This kind of wide-scale testing was unusual prior to the pandemic and has been a massive effort on behalf of both health workers, pathology services and the public.

Skip links and keyboard navigation Skip to content Skip to site navigation Skip to footer Use tab and cursor keys to move around the page more information. Site header. Contact us Help. COVID tests are done in the same way for children as they are for adults. If I have a test, do I have to isolate? What happens if my test result is positive? What if my test result is negative but I have been given a quarantine notice?

If you are really sick, you may be admitted to hospital for treatment. What does isolation mean? How does the testing work?



– MyHealthNB – COVID Results | MyHealthNB


If you have the NHS Covid app, the result might come to you that way. If you do not get your results by day six, then call Calls to are free from a landline or mobile phone. Lines are open from 7am to 11pm. If you test positive for Covid , you have to self-isolate. It’s a legal requirement to self-isolate if you test positive or are told to self-isolate by NHS Test and Trace.

You could be fined if you don’t. Yesterday the government announced that isolation rules would be slashed to five days, after previously cutting it from 10 days to seven. The new rules mean if you test negative using lateral flow tests on day six and seven of isolation, with tests taken 24 hours apart, no longer have to self-isolate.

If you tested positive with no symptoms on a lateral flow, you don’t need to take a PCR anymore, and this counts as day one of your isolation. If you had symptoms and then tested positive on a lateral flow, your isolation began when you first noted symptoms.

But those who leave self-isolation on or after day seven are strongly advised to limit close contact with other people in crowded or poorly ventilated spaces, work from home and minimise contact with anyone who is at higher risk of severe illness. Although new rules coming in on January 17, will mean people in England can leave isolation after five full days , if they test negative on day five and six. If you test positive, your self-isolation period includes the day your symptoms started and the next seven full days – unless you keep testing positive.

Jump directly to the content. Sign in. All Football. Health Health News Ellie Cambridge. The fact this one is taking so long I’m stressing it’s gonna be positive! I would imagine it’s because there has been a big increase in cases so more people are being tested, I don’t think it’s anything to do with the test results.

Fingers crossed it’s negative. Try not to worry. My DH had one last Friday lunchtime and didn’t get the results till Saturday at 6pm. It was negative. Think they’re just very busy. We thought the same though! When my step brother’s family tested they got the first positive result on the Tues, then two negatives a couple of days later then two more positives at the weekend.

Thankyou everyone. His result has just come through and negative. Hope everyone who tested positive is feeling ok. Register today and join the discussion Have your say, get notified on what matters to you and see fewer ads Register now.

Please create an account or log in to access all these features. Add post Watch this thread Hide thread. Start thread Flip this thread. I’m on Unanswered threads. Active I’m watching.


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